Company Policy

Orders and Payment Policy

All orders are subject to product availability and acceptance.
We reserve the right to cancel or refuse any order at our sole discretion.
Prices are listed in USD and are subject to change without notice.
Accepted payment methods include major credit cards and secure payment platforms.
For custom orders:
- Payment in full or a deposit may be required before production.
- Timeline for custom orders addressed through correspondence essaydrumco@outlook.com

Ground Shipping (USA): Free ground shipping to the lower 48 states. Signature not required unless requested.
Outside Lower 48: Orders to Alaska, Hawaii, U.S. Territories, or international addresses will be quoted at checkout. VAT, taxes, and duties are the customer's responsibility upon delivery.
Carriers: We primarily use USPS, but may ship via UPS or FedEx. — no P.O. Boxes.
Address Accuracy: Customers must provide the correct shipping address before shipment.
Delivery Responsibility: Customers must ensure someone is available to receive the package if required by the shipping method (e.g. FedEx).
Failed Deliveries: Customers are responsible for re-shipping charges if a package is refused or undeliverable.
Damaged Shipments: Report any damage within 48 hours of delivery and keep all packaging.
Lost Packages: We are not responsible for packages marked as delivered. If tracking shows a package is lost in transit, contact us to initiate a trace.
Split Shipments: Multi-box orders may arrive separately. Check tracking for updates.
Tracking Info: May take 24–48 hours to update after creation.
International Orders: Customers are responsible for all import duties and taxes in addition to shipping costs.

DRUMS
All of our drums are handcrafted to order. As a result, we are unable to accept returns or exchanges on drum purchases.
MERCHANDISE
If you receive a damaged item, please reach out to us at essaydrumco@outlook.com within 48 hours of delivery. Be sure to include your Order Number and a clear photo of the damage.
Please double-check your sizing before ordering — we do not process returns or exchanges for items purchased in the wrong size.